Terms and Conditions
We do not mass-produce fragrances and leave them to sit on the shelves. All of our perfumers are made in small batches and bottled by hand at the time the order is created. Once the fragrance is bottled, we recommend letting it develop for a few days to minimize the risk of bottle shock during shipping.
We print the shipping label and pack the fragrance on the same day the perfume is bottled, then allow it to mature in a cool, dark room until the fragrance is ready to ship.
The entire process takes approximately 7-15 days to complete, depending on the complexity of the fragrance and the maturation time. By checking this box, you agree to our shipping and returns policy.
Processing Time
Orders received between Monday and Friday are processed in 7-15 business days. Orders received on Saturdays and Sundays will be processed on Mondays. Delays in shipping may occur during November & December. If you have any questions or concerns about your order, please get in touch with us at jarek@bsugared.com
Do you accept Returns?
Fragrances are considered personal care items, so we are unable to process returns. If you are unsure which fragrances you will enjoy, please consider ordering one of our sample flight sets.
BROKEN or DAMAGED
Defective merchandise will be replaced for the exact same item as long as we are notified of the defect within 24 hours of your delivery. All defective claims must be made within 24 hours of receipt of merchandise for a replacement. Please email Jarek@bsugared.com to report the defect. Defective merchandise must be returned in its original packaging. We cannot accept unauthorized returns.
What about shipping?
Overnight & Express Shipping
Overnight & Express shipping is available on orders placed before noon, EST, Monday-Friday. All orders placed over the weekend will be processed on Monday. Please call for a quote.
How much does shipping cost?
Shipping with the United States is a 5.00 flat rate. For international orders, charge a flat rate of $35.00. All orders ship via USPS first class or priority mail. All orders over 100.00 ship free.
How long will it take?
Orders are shipped from Oakland, CA. Once shipped it could take an additional 7-15 for the order to be received.
Do I have to pay taxes?
Some states require us to collect sales tax on every order. If your state requires us to collect sales tax, you will see the charge reflected during checkout.